Refund policy
Return & Refund Policy
Thank you for shopping with M&L Rugs, 3D Prints, and More. We want you to be completely satisfied with your purchase. Please review the policy below.
Returns
-
We accept returns within 14 days of delivery.
-
To be eligible, items must be unused, in the same condition you received them, and in the original packaging.
-
Custom-made or personalized items (e.g., custom rugs, custom 3D prints or any made-to-order design) are non‑returnable unless they arrive damaged or defective.
Refunds
-
Once your return is received and inspected, we’ll notify you by email.
-
If approved, your refund will be issued to your original payment method within 5–10 business days.
-
Shipping costs are non‑refundable. If you received free shipping, the actual outbound shipping cost may be deducted from your refund.
Exchanges
-
We’re happy to replace items that are defective, damaged, or incorrect.
-
Contact us first for exchange authorization and instructions before shipping anything back.
Damaged or Incorrect Items
-
If your order arrives damaged or incorrect, contact us within 7 days of delivery and include photos of the item and packaging. We’ll arrange a replacement or refund at no additional cost to you.
Non‑Returnable Items
-
Custom rugs or 3D prints made to your specifications (including color/size selections on made‑to‑order listings)
-
Gift cards
-
Sale or clearance items marked Final Sale
Return Shipping
-
Unless the return is due to our error (damaged, defective, or wrong item), you are responsible for return shipping.
-
Use a trackable shipping service and keep your receipt; we can’t guarantee we’ll receive items sent without tracking.
How to Start a Return
-
Email us at m.lrugs3dprintsandmore@gmail.com with your order number, reason for return, and photos if applicable.
-
We’ll reply with return authorization and the return address.
-
Ship your item within 7 days of authorization.
Order Cancellations
-
Orders may be canceled within 2 hours of purchase if they have not begun processing.
-
Custom or made‑to‑order items may enter production quickly; once production begins, cancellation is not guaranteed.
Late or Missing Refunds
-
If you haven’t received a refund after our confirmation, first check with your bank/credit card provider; it may take additional processing time before a refund is posted. If concerns remain, email us at m.lrugs3dprintsandmore@gmail.com.
Contact Us
Questions? We’re here to help.